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Recurring Lessons

  • How to Start Recurring Bookings
  • How to Withdraw from A Recurring Booking

Payments

  • How to See the Next Billable Date
  • How to Check Points Expiration Date
  • How to Cancel A Point Subscription
  • How to Add Point PackageĀ 
  • How to Add A Point Subscription

Support

  • How to Access the Chat Box
  • Reporting A Problem with A Lesson or the System

Migration

  • Setting Up Your New Account

Reservations and Cancellations

  • How to Fully Quit Coto Online Lessons
  • Cancelling A One-Time Private Lesson
  • Cancelling A Recurring Private Lesson
  • Cancelling A One-Time Group Lesson
  • Booking A One-Time Lesson
  • When You Cannot Attend One of Your Recurring Group Lessons

Teachers

  • How to Check A Teacher’s Profile and Availability

Group Lessons

  • How to Find Group Classes
  • How to Watch Class Recordings

Attendance

  • How to Download Attendance History as CSV
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  • Reservations and Cancellations
  • How to Fully Quit Coto Online Lessons

How to Fully Quit Coto Online Lessons

Your booking reservation and your point subscription are separate and must be cancelled separately.

How to fully quit:

  • Withdraw from your recurring booking.
  • Cancel your point subscription

After cancelling your point subscription you will receive a confirmation email from our stripe payment processor notifying you that the subscription has been cancelled.

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Updated on March 11, 2024
Cancelling A One-Time Private Lesson

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