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Recurring Lessons

  • How to Start Recurring Bookings
  • How to Withdraw from A Recurring Booking

Payments

  • How to See the Next Billable Date
  • How to Check Points Expiration Date
  • How to Cancel A Point Subscription
  • How to Add Point PackageĀ 
  • How to Add A Point Subscription

Support

  • How to Access the Chat Box
  • Reporting A Problem with A Lesson or the System

Migration

  • Setting Up Your New Account

Reservations and Cancellations

  • How to Fully Quit Coto Online Lessons
  • Cancelling A One-Time Private Lesson
  • Cancelling A Recurring Private Lesson
  • Cancelling A One-Time Group Lesson
  • Booking A One-Time Lesson
  • When You Cannot Attend One of Your Recurring Group Lessons

Teachers

  • How to Check A Teacher’s Profile and Availability

Group Lessons

  • How to Find Group Classes
  • How to Watch Class Recordings

Attendance

  • How to Download Attendance History as CSV
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  • Reservations and Cancellations
  • Cancelling A One-Time Private Lesson

Cancelling A One-Time Private Lesson

Go to one-time classes and click the trash icon on the lesson.
  • Visit your my classes tab.
  • Filter the one-time lessons.
  • Click the trash icon, and click I can’t attend this lesson.
  • You will be given two choices – BOTH will cancel the lesson and return the points if 24 hours in advance.
    • Cancel the lesson – this cancels the lesson and returns the points if it is 24 hours before the scheduled lesson time.
    • Choose a different date – this cancels the lesson and returns the points if more than 24 hours in advance of the lesson time – but it will also redirect you to the browse classes page with the teacher and the day of the week activated on the filter so it is easy to book an alternative lesson time.
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Updated on March 11, 2024
How to Fully Quit Coto Online LessonsCancelling A Recurring Private Lesson

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