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Recurring Lessons

  • How to Start Recurring Bookings
  • How to Withdraw from A Recurring Booking

Payments

  • How to See the Next Billable Date
  • How to Check Points Expiration Date
  • How to Cancel A Point Subscription
  • How to Add Point Package 
  • How to Add A Point Subscription

Support

  • How to Access the Chat Box
  • Reporting A Problem with A Lesson or the System

Migration

  • Setting Up Your New Account

Reservations and Cancellations

  • How to Fully Quit Coto Online Lessons
  • Cancelling A One-Time Private Lesson
  • Cancelling A Recurring Private Lesson
  • Cancelling A One-Time Group Lesson
  • Booking A One-Time Lesson
  • When You Cannot Attend One of Your Recurring Group Lessons

Teachers

  • How to Check A Teacher’s Profile and Availability

Group Lessons

  • How to Find Group Classes
  • How to Watch Class Recordings

Attendance

  • How to Download Attendance History as CSV
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  • How to Add Point Package 

How to Add Point Package 

Point packages are one-time purchases that offer points and longer expiration periods, suitable for irregular schedules. Subscriptions provide a fixed amount of points every 28 days.

  • Click on your point balance on the menu.
  • Click “Add Point Package”
  • Select the point package you would like.
  • Enter a credit card or use the saved credit card from your profile.
  • Click “Get Points”.
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Updated on April 17, 2023
How to Cancel A Point SubscriptionHow to Add A Point Subscription

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